★ Handcrafted in the Southeast  •  Premium Maple Construction  •  Lifetime Limited Warranty 📞 (423) 373-5566
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FAQ

Frequently asked questions

Everything you might want to know before you build your custom Murphy bed — from materials and sizing to delivery, installation, and our warranty. Don't see your question? We're always happy to help.

Q

Can I really order online without talking to anyone?

Absolutely. Build your bed in our online builder, pick how you'd like it delivered, and check out in minutes, with no quote and no waiting. We'll email your confirmation and keep you posted as we build, and our team is always a call away if you'd like a hand.

Q

What are your beds made of?

Furniture-grade maple, never particle board. Cabinets, shelves, and drawer boxes are built from maple, with solid maple doors and drawer fronts, all running on European soft-close hardware rated for 50,000+ open/close cycles.

Q

What sizes, styles, and finishes can I choose?

Plenty. Start by choosing your orientation, vertical (folds up against the wall in Twin, Full, Queen, or King) or horizontal (a low-profile cabinet bed in Queen). Then pick one of four door styles and a painted or stained finish, or order it unfinished to paint yourself. Vertical beds can also take side cabinets for extra storage on either side.

Q

What's the difference between a vertical and horizontal bed?

A vertical bed folds straight up against the wall and comes in Twin, Full, Queen, or King, ideal when you want to save floor space and have the wall height for it. A horizontal bed is a cabinet-style bed that folds down sideways into the room; it's Queen only and sits low (about 42″ tall when closed), so it's perfect under windows, on a low wall, or in rooms with lower ceilings. Both use the same furniture-grade maple and soft-close hardware.

Q

How easy is the bed to open and close?

Effortless. Our spring-assisted lift mechanism does the heavy lifting, so the bed glides up and down smoothly with one hand, no tools and no struggle. It's balanced to stay put whether open or closed, and gentle enough for everyday use by anyone in the home.

Q

What kind of mattress do I need?

No box spring required. Your bed works with any standard mattress, as long as it's no more than 12″ deep so it folds and stores properly. (Mattress not included.)

Q

How does delivery and installation work?

Within 100 miles of our Ringgold workshop, choose Local Delivery (we bring it right to your room) or Delivery & Installation (we anchor, level, and set it up for you). Enter your ZIP in the builder to confirm your area and see your delivery options. See our Shipping & Delivery Policy for full details.

Q

What if I'm outside your 100-mile service area?

No problem, we ship nationwide. Just call (423) 373-5566 or email [email protected] and we'll arrange freight delivery for your custom bed.

Q

How long until my bed is ready?

Most beds are handcrafted in about 3–4 weeks, then delivered (and installed, if you choose) on a schedule that works for you. We'll email progress updates along the way.

Q

How is the bed secured to the wall?

Safety comes first. For vertical beds, we anchor every cabinet directly into the wall studs when we install, and we recommend the same if you install it yourself. Horizontal cabinet beds are low and freestanding, so they don't require wall anchoring.

Q

What's your warranty?

Every bed is covered by our Lifetime Limited Warranty: the lift mechanism, hardware, cabinetry, and factory finish, against defects in materials and workmanship, for as long as you own it. See our Terms of Service for full details.

Still have questions?

We're happy to help before or after your order — or you can jump straight in and design your bed online.

📞 (423) 373-5566  •  ✉️ [email protected]