★ Handcrafted in the Southeast  •  Premium Maple Construction  •  Lifetime Limited Warranty 📞 (423) 373-5566
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FAQ

Frequently asked questions

Everything you might want to know before you build your custom Murphy bed — from materials and sizing to delivery, installation, and our warranty. Don't see your question? We're always happy to help.

Q

Can I really order online without talking to anyone?

Absolutely. Build your bed in our online builder, choose delivery, and check out in minutes, with no quote and no waiting. We'll email your confirmation and updates as we build, and we're always a call away if you'd like a hand.

Q

What are your beds made of?

Furniture-grade maple, never particle board. Cabinets, shelves, drawer boxes, and solid maple doors and fronts, all on European soft-close hardware rated for 50,000+ cycles.

Q

What sizes, styles, and finishes can I choose?

Pick your orientation, vertical (Twin, Full, Queen, or King) or horizontal (a low-profile Queen cabinet bed). Then choose one of four door styles and a painted or unfinished finish. Vertical beds can also add side cabinets for extra storage.

Q

What's the difference between a vertical and horizontal bed?

A vertical bed folds up against the wall (Twin to King) to save floor space when you have the wall height. A horizontal bed folds down sideways, is Queen only, and sits low (about 42″ tall when closed), ideal under windows or in rooms with lower ceilings. Both use the same furniture-grade maple and soft-close hardware.

Q

How easy is the bed to open and close?

Effortless. Our spring-assisted lift does the work, so the bed glides up and down with one hand, no tools and no struggle. It's balanced to stay put whether open or closed, and easy for anyone to use.

Q

What kind of mattress do I need for a vertical bed?

No box spring required. A vertical bed works with any standard mattress up to 12″ deep so it folds and stores properly. (Mattress not included.)

Q

What kind of mattress do I need for a horizontal cabinet bed?

No box spring required. A horizontal cabinet bed works with any standard tri-fold mattress up to 6″ deep so it folds and stores properly. (Mattress not included.)

Q

How does delivery and installation work?

Within 100 miles of our Ringgold workshop, choose Local Delivery (we bring it to your room) or Delivery & Installation (we anchor, level, and set it up). Enter your ZIP in the builder to see your delivery options. See our Shipping & Delivery Policy for full details.

Q

What if I'm outside your 100-mile service area?

No problem, we ship nationwide. Call (423) 373-5566 or email [email protected] and we'll arrange freight delivery.

Q

How long until my bed is ready?

Most beds are handcrafted in about 3–4 weeks, then delivered (and installed, if you choose) on your schedule. We'll email progress updates along the way.

Q

How is the bed secured to the wall?

Safety first. Vertical beds anchor into the wall studs, we do it at install and recommend the same for DIY. Horizontal cabinet beds are low and freestanding, so they don't require anchoring.

Q

What's your warranty?

Every bed carries our Lifetime Limited Warranty: the lift mechanism, hardware, cabinetry, and finish against defects in materials and workmanship, for as long as you own it. See our Terms of Service for details.

Still have questions?

We're happy to help before or after your order — or you can jump straight in and design your bed online.

📞 (423) 373-5566  •  ✉️ [email protected]