Delivery & installation.

We offer delivery and installation only. Our own team loads your order at the workshop, brings it to your home, and installs it:

• We carry every piece into the room it belongs in.
• We anchor it to the wall studs, level it, and set it up so it is ready to use.
• We take the main packaging away with us.

Your order is never handed to an outside carrier or left at the curb, and there is no drop-off-only option. The crew that builds your order is the crew that fits it.

We deliver and install within 40 miles of our Ringgold, GA workshop. Inside that area, delivery and installation are included in the price. Nothing is added for them at checkout.

If your address is outside the area, the checkout will tell you so before you pay, rather than take an order we cannot fit.

Every order is a custom order, so we start building once your order is confirmed and paid. Most orders are built and installed in about three to four weeks. When your order is nearly ready, we contact you to set an install day that works for you.

Build and install times are estimates, not guarantees. Materials, the options you chose, weather, and our install calendar can all move the date. If anything changes, we will tell you promptly.

To help the day go smoothly, please:

• Have an adult (18 or older) at home for the whole visit.
• Clear the wall and floor where the piece will go, and a path to that room.
• Make sure doorways, hallways, stairs, and elevators can take the pieces through.
• Keep children and pets away from the work area.
• Tell us ahead of time about anything unusual in the wall, such as plaster, masonry, or wiring and pipes where the piece will hang.
• Give us a phone number we can reach you on to confirm the day.

If we cannot complete a scheduled install because no one is home, the space is not ready, or the address is wrong, we will contact you to reschedule. A repeat trip may carry a second-trip fee, and we will tell you what it is before we book it.

We reserve the right to refuse, delay, or stop a delivery or installation when, in our judgment, it cannot be done safely or properly. For example, when:

• The wall or floor cannot safely hold the piece, or we cannot find solid framing to anchor it to.
• The space, the path to it, or the measurements do not match the order.
• There are hazards at the site, such as mold, pests, exposed wiring, or unsafe stairs or floors.
• Our crew is treated in a threatening, abusive, or unsafe way.

If this happens, we will tell you why and what needs to change, and we will reschedule once it is fixed. A second trip may carry a fee, as above. Our wider right to refuse or cancel an order is set out in our Terms of Service.

Before our crew leaves, please look over your piece with them and try it out. If anything is scratched, damaged, missing, or not working right, point it out then, so we can note it and fix it.

If you find a problem after we leave, contact us within 48 hours of installation, with photos, so we can put it right quickly.

We wrap and protect every piece for the trip, but damage can still happen. If your order is damaged on the way or during installation, or part of it is missing, tell the crew, or email [email protected] with your order number and photos. We will repair it, replace it, or otherwise make it right, at no cost to you.

Damage to your home caused by our crew during the visit is our responsibility too. Tell us before the crew leaves, or within 48 hours, and we will make it right.

Your order stays our property and our risk while it is in our workshop and on our truck. Title and risk of loss pass to you when our crew has delivered and installed it at your home.